Well, we’re doing it again.
ZenPlanner has been great in some ways – entering new memberships, adding members to an existing plan, and running reports on any data we need – have all been awesome.
But the SCHEDULE.
Almost everything we do in our calendar involves a wacky workaround with approximately 2,248 steps (rough estimate). It’s too easy to double-book massages and individual pool time, and because of this we haven’t been using one of the best features of any Customer Management System – your ability to book yourself for these services.
Training new people on these “hacks” is also a clunky process, and even Sam – our resident IT nerd – still doesn’t know how to put memberships on hold or book a parent/baby swim package.
This has caused a lot of behind-the-scenes fist shaking, not to mention the shameless scapegoating of the ZenPlanner “gremlins” – who don’t actually exist, but they’ve really gotten a bad rap this year.
So. We’re upgrading to a NEW member management system called Front Desk – and so far, we love it.
The good news?
On your end, it’s not that different from ZenPlanner. You’ll still check in on the iPad. Our class schedule still lives in the same place on our website. And you’ll still be able to log in to your account, update credit card information, reserve your spot in classes, PLUS book yourself for personal training, massage, and individual pool time!
We just need you to do a few things.
You should receive an email today or tomorrow with instructions for getting squared away on the new system (it’s all very easy and painless, we promise.)
If you have any questions, concerns, or technical difficulties, let us know. And thanks for bearing with us as we continue to refine our systems to best serve you.